Privacy Policy

FH Cleaning (Fresh Haven Cleaning Company)

At FH Cleaning (“we”, “our”, “us”), we respect your privacy and are committed to protecting the personal information of our customers, website visitors, and service users. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our cleaning services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a) Information You Provide Directly

Full name
Phone number
Email address
Home or service address
Booking details (service type, date, time, special instructions)
Any information you submit through forms, chat, or customer support

b) Booking & Transaction Information

Details related to service bookings made through our website
Payment status and transaction references (we do not store card details)

c) Technical & Usage Information

IP address
Browser type and version
Device information
Pages visited, visit duration, and navigation behavior
Approximate location (city or region level)

d) Location Data (When Required)

Home address
Latitude and longitude (only when required for service delivery)

Before providing us with another person’s personal information, you must obtain their consent.

2. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and user experience.

Remember your preferences
Track website performance and usage
Improve booking and navigation experience
Enhance security and prevent fraud

We may use session cookies and persistent cookies. You can control or disable cookies through your browser settings.

3. How We Use Your Information

Process and manage cleaning service bookings
Provide home and commercial cleaning services
Contact you regarding bookings or service updates
Send invoices and confirmations
Improve our website and services
Respond to inquiries or support requests
Maintain website security

We do not sell, rent, or trade your personal data.

4. Payment Information

All online payments are handled by secure third-party payment gateways. FH Cleaning does not store credit or debit card details.

5. Sharing & Disclosure of Information

Authorized employees and service staff
Trusted service providers or subcontractors
Payment processors
Legal authorities if required by law

We never share your personal data for marketing purposes without your consent.

6. Data Storage & Security

We take reasonable technical and organizational measures to protect your data. However, no internet transmission is 100% secure.

7. Your Rights

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Opt out of marketing communications

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Data Retention

We retain personal information only as long as necessary to provide services and meet legal obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of our website indicates acceptance of the updated policy.

11. Contact Us