Terms & Conditions

FH Cleaning (Fresh Haven Cleaning Company)

These Terms & Conditions govern your use of the FH Cleaning website and our cleaning services. By booking our services, accessing our website, or communicating with us, you agree to be bound by these Terms & Conditions.

1. Services

FH Cleaning provides residential and commercial cleaning services including, but not limited to, general cleaning, deep cleaning, villa cleaning, apartment cleaning, office cleaning, sofa and mattress cleaning.

All services are provided based on the information supplied by the customer at the time of booking. Any changes must be communicated in advance.

2. Bookings & Appointments

All bookings are subject to availability.
Customers must provide accurate contact and address information.
FH Cleaning reserves the right to refuse or cancel bookings if incorrect information is provided.
Arrival times are estimated and may vary due to traffic or operational conditions.

3. Pricing & Payments

Prices are communicated at the time of booking.
Final pricing may vary if the scope of work changes.
Payments must be made using approved payment methods.
FH Cleaning does not store credit or debit card details.

Failure to complete payment may result in service cancellation.

4. Cancellations & Rescheduling

Customers may cancel or reschedule bookings by contacting us in advance.
Late cancellations may be subject to a cancellation fee.
FH Cleaning reserves the right to cancel or reschedule services due to unforeseen circumstances.

5. Customer Responsibilities

Ensure safe access to the property during the service time.
Secure valuables, fragile items, and personal belongings.
Inform FH Cleaning of any special instructions or hazards.
Provide electricity and water access if required for cleaning.

FH Cleaning is not responsible for damage caused by unstable items or pre-existing conditions.

6. Satisfaction & Complaints

Customer satisfaction is important to us. If you are not satisfied with the service, please notify us within 24 hours of service completion.

We will review complaints and may offer a re-clean or appropriate resolution at our discretion.

7. Liability

FH Cleaning takes reasonable care while providing services.
We are not liable for wear and tear, pre-existing damage, or hidden defects.
Liability is limited to the value of the service provided.
We are not responsible for indirect or consequential losses.

8. Health & Safety

Our staff follow health and safety procedures. Customers must inform us of any known risks, allergies, or safety concerns before service.

FH Cleaning reserves the right to refuse service if conditions are unsafe.

9. Use of Website

The website content is for informational purposes only.
Unauthorized use of website content is prohibited.
We do not guarantee uninterrupted or error-free website access.

10. Privacy

Use of our services is also governed by our Privacy Policy. Please review it to understand how we handle personal data.

11. Changes to Terms

FH Cleaning reserves the right to update or modify these Terms & Conditions at any time. Continued use of our services indicates acceptance of the updated terms.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates.

13. Contact Information